Receptionist - State Farm Agent Team Member

Location & Benefits

Full Time in Baltimore - MD

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Signing bonus

Stephanie Owens Office is a fast‑paced, high‑performing State Farm agency dedicated to delivering exceptional customer service to our community. We are currently seeking a dynamic Front Desk Receptionist (Bilingual English/Spanish) to join our team.

Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive, productive workplace. If you thrive in a busy environment with lots of calls and walk‑ins, enjoy helping people, and communicate with confidence in both English and Spanish, we invite you to apply and become a valued member of our team.

• Full‑time
• Monday–Friday 9:00 AM–5:00 PM
• Thursday 9:00 AM–7:00 PM

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Handle front‑desk traffic by managing appointment scheduling and maintaining clear office communication.
• Assist with incoming inquiries and help ensure customer information and records are accurate and up to date.
• Engage with prospective and existing customers in English and Spanish to identify needs and connect them with the right insurance options.
• Provide excellent customer service
  , including answering questions, setting expectations, and following up on customer needs.
• Support the team with administrative tasks and special projects as needed.
• Maintain professionalism and energy during peak times—busy office, frequent walk‑ins, and multiple calls.

Must be fully bilingual

• Fluent in English and Spanish (spoken and written).
• Previous experience in a receptionist
  , front desk
  , or customer service role preferred.
• Strong communication and interpersonal skills with a friendly, confident approach.
• Exceptional organization, attention to detail, and ability to multitask in a fast‑paced environment.
• Comfortable interacting with customers and participating in sales‑support conversations as needed.
• Basic computer skills, including Microsoft Office and CRM systems (or willingness to learn quickly).
• Reliable, punctual, and able to work with urgency and professionalism.

At Stephanie Owens Office, you’ll work with a supportive team, build meaningful customer relationships, and grow your skills in the insurance industry while helping keep our front office running smoothly every day.

Compensation $35,000.00 – $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.