Supervisor, Gym Ops

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country's largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We're looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

Front Desk Supervisors are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. Supervisors also act as managers who support daily operations, supervise a shift and the team members working, and serve as an extension of the gym management team. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring we deliver exceptional experiences to members and guests.

We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for people with demonstrated success in delivering exceptional service who are driven to support and grow team members on a collaborative team.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests

• Be a guide:

• Provide a welcoming, approachable, knowledgeable presence in all interactions

• Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals

• Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special

• Execute front desk role functions of Supervisor, including (but not limited to)

• Welcome all members and guests, building genuine connections

• conduct gym tours and personalized guided experiences

• educate members and guests about all products including membership and current promotions

• check people in and conduct transactions

• assist members and guests with retail products and sales

• conduct floor walks, monitor the gym, and address concerns or unsafe behavior

• perform facility upkeep, projects and cleaning tasks

• instruct Introductory classes

• manage completion of daily projects with desk team, as assigned

• navigate unforeseen staffing changes

• support planning and execution of events

• uphold standards for safety and risk management in the gym

• Supervise desk team, ensuring daily tasks, routines are completed and protocol followed

• Train desk team members on role, including new hires, as assigned by director or manager

• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity

• Manage member and guest concerns and scenarios effectively, with professionalism, including routine and escalated situations

JOB REQUIREMENTS

• Show up with a positive, adaptable attitude that fosters a welcoming environment

• Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role

• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)

• Coach, support, and provide feedback to team members, to ensure they are delivering exceptional service and experiences

• Through behavior and actions, embody Movement's core values of growth, connection and integrity

• Lead the team through daily tasks, routines, protocol to ensure the gym is maintained and any issues are flagged to managers, make decisions within the scope of the role

• Clear,…