Customer Service Representative

Responsibilities

The Customer Service Representative ensures effective handling of all requests related to order processing and supports the company sales team. This role requires working efficiently in a high-volume, fast-paced environment.

• Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others.
• Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns.
• Responsible for customer inbound calls, emails and chats.
• Set up new accounts in CRM & SAP and ensure accuracy of customer master data.
• Provide pricing quotes to customers.
• Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.

Qualifications:

Excellent written, verbal and interpersonal communication skills

Task-oriented and excellent organizational abilities

Fluency in English required

Proficiency in MS Office products required

Experience with SAP preferred

Knowledge of export sales regulations and shipping preferred

Education & Experience:

High School Diploma or equivalent required

At least one (1) year experience in Customer Service or B2B equivalent required

SAP or CRM experience preferred

Special Position Requirements:

Telephone coverage from 8:00 am until 6:00 pm EST is required to be shared between Representatives

Minimal travel domestically and/or internationally may be required. Must have or be able to obtain a US Passport.

A pre-employment background and credit check is required for this position due to access to customer payment information.