Customer Service Office Person

Job Overview

Customer Service Representative – Baltimore, MD

The Customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on‑track and on‑time. Upon completion of the training program, this rep will work 9:30 a.m. – 6:00 p.m.

• Engage with our sales reps and B2B customers via various methods, addressing inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

• Must be able to work 9:30 a.m. – 6:00 p.m.
• High School diploma or equivalent.
• Effective verbal and written communication skills; SAP experience a plus.
• Grace under pressure – remain positive and focused on the task at hand.
• Effective problem‑solving skills – quick on your feet and can think outside the box.
• Ability to multi‑task and prioritize work with a sense of urgency.
• Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders, and products.

• Medical, Dental and Vision Insurance
• Company‑Provided Life Insurance
• Paid Time Off (PTO)
• Company‑paid short‑term and long‑term disability
• 401(k) plans
• Employer‑funded pension plan
• Tuition Reimbursement

$19 – $22 per hour.