Site Support - Annapolis​/Kent , MD

Job Details

Job Location:

MD

Position Type:
Full Time

Salary Range: $22.00 - $24.00 Hourly

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
• Adeptly manage all customer inquiries and requests.
• Accurately enter quotes and orders using ERP system (Prophet 21).
• Learn, understand, and utilize the automated or semi-automated systems and processes put in place by the Solutions team, including vending machines, wireless warehouse, and other related processes and systems.
• Expedite all open quotes and orders with urgency and accuracy.
• Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate.
• Focus on customer specific requirements.
• Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed.
• Engage in continual learning of all Stellar service, programs, processes, and product offerings.
• Follow all customer guidelines and procedures as it pertains to your position.
• Follow all on-site safety and emergency procedures.
• Stay current on all required training and certifications.

• Stephensville, MD – 2.5-3 days per week
• Dundalk, MD – 1 day per week
• Lancaster, PA – up to twice a month
• Winchester, VA – up to twice a month
• Frackville, PA – biweekly

• Must have a valid driver’s license, own transportation, and satisfactory driving record.
• Proficient in MS Office, specifically Outlook and Excel.
• Excellent verbal and written communication skills.
• Ability to connect positively with customers and others.
• Self-motivation and ability to work independently are essential.
• Experience with ERP type computer programs preferred.
• Must be able to lift 25 lbs consistently, and up to 75 lbs on occasion.
• Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands.
• Positive attitude.

• 2-3 years of relevant customer service or warehouse related experience.

• High School diploma or equivalent.