Veterinary Client Service Representative

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Baltimore, Maryland

Compensation: $16.50 - $18.50 / hour

At Doc-Side Veterinary Medical Center, we're dedicated to providing exceptional care for pets and their owners. Our friendly and passionate team works hard to ensure a positive experience for every client and their furry companions. If you love animals and thrive in a lively environment, we’d love to have you join our team!

Position Overview: Do you have a passion for animals and a talent for delivering outstanding customer service? We’re on the hunt for a friendly and enthusiastic Veterinary Client Service Representative to be the welcoming face of our clinic. In this vital role, you'll ensure our clients and their pets receive the best care from start to finish.

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• Schedule- variety of Morning (7:15a-3:15p) and evening (12p-8p) shifts and every other Saturday
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

• A genuine passion for animals and their well-being
• Strong communication and interpersonal skills
• Ability to multitask and thrive in a fast-paced environment
• Proficiency with computers
• A positive attitude and team-oriented mindset

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development