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Client Services Associate
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-06-26
Listing for:
FF Inc
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
About The Role
We're hiring a Client Services Associate to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.
Location: Baltimore, MD
Employment Type: Full-Time
What You'll Do- Serve as the primary point of contact for a portfolio of clients or customers
- Build and maintain strong relationships through regular communication and follow-up
- Support client needs including updates, service requests, and account changes
- Conduct outbound check-ins to gather feedback and ensure satisfaction
- Track account activity, service issues, and opportunities in the CRM
- Assist with onboarding new clients to ensure a smooth transition
- Coordinate with sales, operations, and support teams to resolve issues efficiently
- Share product updates, promotions, and service information with clients
- Prepare basic reports, notes, and account summaries as needed
Maintain a high level of professionalism, responsiveness, and organization
- Strong communication skills and comfort working directly with clients
- Organized, dependable, and able to manage multiple accounts at once
- Customer-first mindset with strong problem-solving skills
- Comfortable learning new systems and tools
- Proactive, positive attitude and strong follow-through
- Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required
- Competitive compensation
- Paid training and ongoing support
- Clear growth path into Account Coordinator, Account Manager, or Customer Success roles
- Supportive, collaborative team environment
- Opportunities to build valuable client-facing and professional skills
We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.
Skills:
customer service,communication,customer experience,sales,customer
Position Requirements
10+ Years
work experience
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