Customer Service Representative

About the Position

We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.

Baltimore, MD

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escape issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills:

collaborative teamwork,ownership,collaboration,adaptability,email,troubleshooting,customer interaction,tech-savviness,problem-solving skills,sales,basic computer proficiency,tech-savvy,team collaboration,calm demeanor,communication skills,sales skills,active listening,computer proficiency,interpersonal skills,solution-oriented demeanor,crm systems,technology navigation,basic computer skills,crm proficiency,computer skills,persuasive conversation,excellent communication skills,relationship building,customer engagement,relationship-building,crm navigation,customer relationship management (crm),crm software,customer relationship management,email communication,problem-solving,persuasion,customer,persuasive conversations,organizing operations,basic,organization,organizational skills,technical troubleshooting,problem solving,communication,sales orientation,product knowledge,customer service skills,teamwork,listening skills,time management,customer service,listening