Customer Service - Product Information Specialist

DAP is currently looking to hire a Product Information Specialist.

• Provide technical expertise to customers, sales reps, and internal staff in the area of proper product usage and application.
• Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints.
• Provide technical advice to customers and respond to phone, email, chat, and faxed inquiries regarding how to use DAP products correctly.
• Advise customers on how to correct the misuse of DAP products. Supply technical data sheets, verbal advice, and safety data sheets to customers.
• Respond to written, electronic, and faxed correspondence regarding technical advice and user dissatisfaction. Provide product use referrals (e.g., specify the correct product for architects, engineers, contractors, and end users).
• Participate in a rotating Saturday on‑call phone support schedule.

• Educational requirements:
  
  High School Diploma or bachelor's degree.
• 0–3 years of customer service experience.
• Comfortable working in a fast‑paced environment; multitasking is essential.
• Industry experience and product knowledge is a plus.
• Knowledge of SAP system preferred but not required.
• Strong interpersonal, conflict resolution, and written and verbal communication skills.
• Ability to work effectively in stressful situations.
• Detail‑oriented service and mature attitude when dealing with customers.

• Medical, dental, and vision insurance
• Company‑provided life insurance
• Paid time off (PTO)
• Short‑term and long‑term disability
• 401(k) plans
• Employer‑funded pension plan
• Tuition reimbursement

• $19 – $22 per hour.