Caesars Rewards Representative

Job Summary

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests’ wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership.

• Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate , filing, record keeping and computer coding of applications.
• Interacts with all casino related departments.
• Responsible for direct mail inquiries to include updating customer account information, but not changing player rating information.
• Assists with the resolution of player complaints and problems.
• Has view only access to E-Promo account information.
• Regular attendance for scheduled work required.
• Provides Family Style Service at all times.
• May perform other duties as assigned.
• Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
• Greeting daily Line Runs and Charters while providing Family Style Customer Service.
• Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
• Always available to assist with other duties when required to do so, or as directed by the supervisor.

• Must be at least 21 years of age.
• High school education or equivalent required.
• 1 year of guest service experience.
• $18.00 Per Hour.
• Bi‑Weekly Pay Dates.
• Paid Time Off.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

Equal Employment Opportunity

• Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Accommodations

• Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.