Telephone Operator
Job in
Baltimore, Anne Arundel County, Maryland, 21201, USA
Listed on 2026-06-27
Listing for:
US Department of Veterans Affairs
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Title
* THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*
The major duties include but are not limited to:
- Operating telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication software.
- Referring calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call.
- Furnishing information to customers concerning telephone extension, organizational functions and staff information.
- Uses a pleasant and calm demeanor at all times;
- Directs each call to its appropriate location;
- Maintaining a record of all calls requiring emergency interrupts, toll calls, and long-distance calls showing the time the call was place, the staff person requesting the call, and the number that was requested.
- Operating equipment such as printers, code alarms, long range paging system, desk attendance telephone console, and other monitoring equipment as needed;
- Maintains documentation of troubles in the log, as well as maintains and troubleshoots equipment;
- Assist in training other personnel in proper use, operations telecommunications equipment, and telephone console.
- Performs all other duties as assigned.
Work Schedule:
Full-Time, Rotating Shifts 8:00am - 4:30pm, 4:00pm - Midnight and 12:00 Midnight - 8:00am with Rotating weekends and holidays.
Recruitment & Relocation
Incentives:
Not authorized
Critical Skills Incentive (CSI):
Not Approved
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