Telephone Operator

Job Title

Telephone Operator

Duties may include:

• Refers calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call.
• Initiates a trace with local telephone and police authorities on threaten or emergency related calls.
• Activates and controls standardize computer system and peripheral equipment specifically related to telephonic operations.
• Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication software.
• Modifies and maintains operations manuals, reference books, instructions associated with programs and systems used in the Telecommunication Unit.
• Furnishes information to customers concerning telephone extension, organizational functions and staff information
• Receive and transfer calls to clinical services and hospital personnel
• Information receptionist, operating facility automatic call distribution telephone system, maintenance of computer documentation, and telecommunication equipment operator
• The unit is staffed 24 hours a day, requiring the incumbent to work various shifts, as required by emergencies and work alone and or irregular tours at times

Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule:

Rotating shifts including weekends and holidays

Position Description/PD#:

Telephone Operator/ PDA

Relocation/Recruitment Incentives:

Not Authorized

Permanent Change of Station (PCS):

Not Authorized

Working Environment:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings and training rooms, or libraries. The work area is adequately lit, heated, and ventilated.

Physical Demands:

The work is sedentary. The employee sits comfortably to do the work but may involve some standing and walking around adjusting equipment or consulting directories and manuals. No special physical demands are required to perform the work.