Lot Auditor - Baltimore, MD

Position Summary

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

• Ticketing & Payments – Issue tickets, handle payments accurately, track money and paperwork responsibly.
• Reporting & Documentation – Complete shift logs, track tickets and revenue, document parking activity.
• Administrative Support – Label keys, record vehicle details, maintain organized records of parked cars.
• Security & Compliance – Check the lot regularly, report unsafe or suspicious activity, ensure vehicles are parked securely and according to policy.
• Lot Maintenance – Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service – Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication – Use radios appropriately, stay in contact with the team, support a positive work environment.
• Professionalism & Attendance – Arrive on time, follow company policies, maintain a professional appearance and attitude.
• Additional Duties – Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws.

• High school diploma or GED required.
• Previous customer service experience preferred.
• Positive, helpful attitude essential.

• Valid driver’s license and reliable transportation.
• Clean motor vehicle record; no more than three moving violations in the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.
• No special certifications required.

• Stand, walk, and lift up to 50 pounds for extended periods.
• Work indoors and outdoors in various weather conditions.
• Maintain a clean, professional appearance and adhere to uniform and grooming standards.
• Schedule flexibility essential; shifts may include nights, weekends, and holidays.
• Remain alert in active parking environments with moving vehicles and changing weather.

Demonstrates excellent communication skills through active listening, clear articulation, and courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients for a positive service experience.

Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement follows company policy when applicable.

PMC is committed to pay transparency and equity among all employees. The organization provides an environment where pay transparency and dialogue on compensation are allowed.

• Health Benefits – Medical, vision, and dental insurance.
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.
• Military friendly employer.

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.