Community Wellness Advisor

Community Wellness Advisor

Full-Time:
Monday - Friday, 8:30 am to 5 pm

Salary: $25.00 - $28.00 hourly (pay based on experience)

Location:

Baltimore, MD, US

Keswick's Wise & Well Center for Healthy Living is designed for people ages 50+ to pursue their health and well‑being goals. As a Community Wellness Advisor, you will coordinate all aspects of membership services, with an emphasis on membership growth and retention for the Wise & Well Center. You will provide classes, coaching, and personalized services across multiple dimensions of wellness, and deliver high‑quality customer service to members and prospective guests.

• Oversee day‑to‑day membership duties, including phone coverage, class registration, responding to inquiries, leading tours, and enrollment.
• Coordinate all membership recruitment and retention, documentation, and onboarding following department procedures.
• Identify opportunities for engaging new membership leads and develop partnerships through research, relationships, and executing successful sales and marketing activities at the discretion of leadership.
• Assist with the creation and sharing of content for social media and other internal and external communications.
• Deliver exceptional customer service to build relationships and create a welcoming environment for all clients and members.
• Engage in conversation with members to retain and increase membership loyalty; resolve membership issues with empathy while following policies and procedures.
• Identify opportunities and facilitate referrals across Keswick programs and campus‑wide services.
• Ensure proper documentation of relationships and outcomes in the appropriate database.
• Work interdepartmentally to execute projects that support membership and community engagement goals.

• Associate or Bachelor’s degree in gerontology, aging services, or a closely related human services field (preferred).
• 2+ years of related work experience in sales, marketing, or customer service (preferred).
• Proficient use of computer software (Excel, Word, Outlook, Zoom, etc.).
• Ability to work well with older adults to help them achieve their health and wellness goals.

• Competitive market‑based pay.
• Shift differentials for most hourly positions.
• Enhanced holiday premium pays ranging from 2.0x to 2.5x regular rate.
• Hardship loans.
• 401(k) retirement plan with up to 6% employer match;
  Keswick may contribute up to 3% of your annual salary to the plan based on organizational performance.
• Affordable medical, dental & vision coverage for team members (part‑time and full‑time, 20+ hours per week); medical benefit premiums have not increased in six years.
• Employer paid short‑ and long‑term disability insurance.
• Employer‑paid life insurance.
• Generous vacation with vacation cash‑out options twice per year.
• Tuition reimbursement.
• Employee Assistance Program (EAP) for you and your family.
• On‑site cafe with discounted meals.

Keswick is an Equal Opportunity Employer.