Customer Logistics Manager

Responsibilities

• Serve as the primary point of contact for key customer accounts, fostering strong, long-term relationships through proactive communication and responsiveness
• Lead and develop the customer service team, setting performance expectations, coaching staff, and promoting a customer‑first culture
• Oversee order management processes, including order entry, tracking, issue resolution, and on‑time delivery performance
• Collaborate closely with warehouse operations, transportation, and inventory teams to ensure seamless service execution
• Manage customer onboarding, including system setup, SOP development, and service‑level alignment
• Monitor and report on key performance indicators (KPIs) such as order accuracy, turnaround times, and customer satisfaction
• Proactively identify service gaps and implement process improvements to enhance the overall customer experience
• Handle escalated customer issues with professionalism and urgency, ensuring timely resolution and follow‑up
• Conduct regular business reviews with clients to assess performance, address concerns, and identify growth opportunities

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)
• 5+ years of experience in customer service or account management within a 3PL, logistics, or warehouse environment
• Proven leadership experience managing teams in a fast‑paced operational setting
• Strong interpersonal and communication skills, with the ability to build trust and credibility with clients
• Solid understanding of warehouse operations, inventory management, and order fulfillment processes
• Experience with warehouse management systems (WMS) and customer portal
• Analytical mindset with the ability to interpret data and drive decision
• High level of organization, attention to detail, and problem‑solving capability

• Experience managing key accounts in a multi‑client 3PL environment
• Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.)
• Ability to manage competing priorities and adapt in a dynamic, high‑volume setting
• Customer Relationship Management
• Problem Solving & Conflict Resolution
• Operational Collaboration

• Energetic, outgoing, and naturally builds rapport with a wide range of personalities
• Genuinely enjoys working with others and thrives in a collaborative, team‑oriented environment
• Highly motivated, self‑driven, and takes ownership of both customer success and team performance
• Customer‑first mindset, consistently advocating for the customer while balancing operational realities
• Strong coach and mentor who leads by example and inspires their team to deliver exceptional service
• Excellent listener who seeks to understand customer needs and translates them into actionable solution
• Positive and resilient, maintaining composure and professionalism in high‑pressure or escalated situation
• Proactive communicator who anticipates needs, follows up consistently, and keeps stakeholders informed
• Adaptable and solution‑oriented, comfortable navigating change and continuous improvement
• High emotional intelligence, with the ability to manage relationships, influence outcomes, and build trust at all levels
• Fast‑paced warehouse and office environment
• Regular interaction with cross‑functional teams and external client
• May require occasional extended hours based on operational need

• Paid Sick Leave where applicable by State
• Benefit offerings for full‑time employment include medical, dental, vision, commuter benefits, and a 401(k) plan offer
• Annual discretionary bonus based on company and individual performance

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employ