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Omni Resolutions Lead - Customer Experience; Hybrid

Job in Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for: IKEA Gruppe
Full Time position
Listed on 2026-07-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 57914 - 83107 USD Yearly USD 57914.00 83107.00 YEAR
Job Description & How to Apply Below
Position: Omni Resolutions Lead - Customer Experience (Hybrid)

IKEA is hiring for a role in Baltimore to drive local Omni Resolutions and secure a seamless resolutions process in an omni-channel environment. You will identify root causes, define improvements, and support tools and ways of working to enhance the customer journey across all touchpoints.

Ideal candidates have 3+ years in customer experience operations, a background in retail, and fluency in English. The position is hybrid with a commute to the Nottingham, MD office as needed.

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