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Omni Resolutions Lead - Customer Experience; Hybrid
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-07-20
Listing for:
IKEA Gruppe
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
IKEA is hiring for a role in Baltimore to drive local Omni Resolutions and secure a seamless resolutions process in an omni-channel environment. You will identify root causes, define improvements, and support tools and ways of working to enhance the customer journey across all touchpoints.
Ideal candidates have 3+ years in customer experience operations, a background in retail, and fluency in English. The position is hybrid with a commute to the Nottingham, MD office as needed.
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