Customer Service Supervisor - Lead Airport Team
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-03
Listing for:
Southwest Airlines
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Airport Operations & Services, Travel Industry, Client Relationship Management -
Management
Airport Operations & Services, Travel Industry, Client Relationship Management
Job Description & How to Apply Below
Southwest Airlines is seeking a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps at the Baltimore airport. You will ensure safe, on-time service while solving problems and communicating updates across teams.
The role requires coordinating with departments, monitoring schedules, and maintaining high customer satisfaction. Leadership, aviation operations knowledge, and a focus on service excellence are essential for success.
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