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Lead Cardiology Call Center Operator — Elevate Patient Experience
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-22
Listing for:
Mercy Medical Center, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
Mercy Medical Center is hiring a Lead Call Center Operator for the Cardiology Call Center to be the first point of contact for patients. You will deliver high-quality service, schedule appointments, relay messages, and manage referrals and Rx requests in Epic.
This role requires strong customer service, multitasking, and knowledge of insurance requirements, with opportunities to contribute to workflow improvements and patient education.
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