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Call Center Team Lead — Customer Care Excellence
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-22
Listing for:
Baltimore Police
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
The City of Baltimore is seeking a Call Center Supervisor to oversee customer service agents and clerical staff. This role requires coordinating shift coverage, evaluating performance, and assisting in hiring decisions.
The supervisor will work under an administrative superior and handle routine office duties in a fast-paced environment. Qualified candidates have a high school diploma or GED and at least three years in a call center, including one year in a lead capacity.
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