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Cardiology Call Center Lead - Elevating Patient Experience
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-22
Listing for:
Mercy Medical Center, Baltimore, MD
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
Mercy Medical Center in Baltimore, MD invites applications for a Lead Call Center Operator in our Cardiology Call Center. This role serves as the first point of contact for patients, shaping the overall patient experience and representing Mercy's commitment to compassionate care.
Responsibilities include delivering high-quality customer service on every call, scheduling appointments, taking accurate messages, processing Rx refill requests in Epic, and ensuring referrals are in the system.
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