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Onsite Customer Success Team Lead OMS
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-28
Listing for:
Carlisle Companies Incorporated
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Technical Support
Job Description & How to Apply Below
Carlisle Architectural Metals is seeking a Customer Success Team Lead to provide hands-on leadership for 5–8 Order Management Specialists at our Maryland manufacturing facility. This player-coach role requires you to work onsite in the customer service bullpen, manage daily workflow, and maintain a small customer territory while handling escalations and ensuring timely, high-quality service.
You will coach, train, and develop the OMS team, partner with Sales and Operations, and review KPIs to
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