Customer Service Representative

We have an immediate opening in our home office located in Hanover, Maryland. This position is responsible for servicing our agent partners and our policyholders. Each representative services 60-100 incoming calls per day in addition to other daily activities. We assist with questions on policies, billing, coverages, cancellations as well as guidance to our agents on how to accurately quote a policy.

This position is for our personal lines products: personal auto and motorcycle.

Qualifications:

Math skills required. Attention to detail and ability to handle multiple simultaneous needs while maintaining poise and confidence. Computer literacy and an understanding of Microsoft products is required. Excellent communication, organizational, and customer service skills. Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes, while still cordially and courteously servicing 60-100 incoming calls per day.

Patience and listening skills - leading to problem-solving (what is really being asked of me on this call) is a must. We monitor calls to ensure our customers consistently receive friendly and accurate information. Flexibility to work either an 8:30-5 or 9:30-6 pm shift. Bachelor’s Degree or equivalent industry experience is helpful but not required.

Location Requirements:
This is an on-site position. Training is conducted on-site. Eligibility for 2 day/week at-home servicing possible after six (6) months pending evaluation. A rotating Saturday morning shift is required and is compensated as double time.