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Guest Experience Specialist — Front Desk & Reservations
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-09-09
Listing for:
Sonesta Hotels International Corporation in
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Sonesta Hotels International Corporation is seeking a Guest Services Agent for our Baltimore property. The GSA will be the first point of contact for guests, handling check-ins, information requests, and service recovery with a focus on Sonesta Service standards.
Responsibilities include registering guests, processing payments, upselling rooms when appropriate, and coordinating with other shifts to ensure a smooth guest experience.
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