Reservation Clerk; TE

MARYLAND TRANSIT ADMINISTRATION Reservation Clerk (TE) Temporary (8138)
* Open to all qualified applicants
* ** Bilingual applicants are encouraged to apply**

The Maryland Transit Administration (MTA) is seeking Temporary Reservation Clerks to join our Mobility Call Center. We are looking for career-oriented individuals who are reliable, professional, organized, patient, and empathetic, with strong customer service skills.

As a Mobility Reservation Clerk (TE), you will assist customers over the phone by scheduling transportation services for individuals covered under the Americans with Disabilities Act (ADA) who have permanent or temporary disabilities. You will provide accurate, timely responses to inquiries while entering data into a specialized computer application system. This role requires working in a fast-paced, structured professional environment, handling customer concerns, and ensuring excellent service.

The Mobility Call Center is a modern facility with a business-professional dress code, conveniently located near the interstate and accessible via MTA Metro and Bus Systems.

Possession of a high school diploma or an equivalency (GED) certificate.

Three (3) years of experience in a customer service position, consistently demonstrating the ability to simultaneously answer phone calls, resolve customer concerns, and make related data entry functions on a computerized system in a call center environment. Experience working with individuals with disabilities or a special needs population is preferred. Knowledge of the Baltimore metropolitan area is required.

Applicants will be required to successfully demonstrate speed and accuracy in their data entry skills by passing an examination administered on a computer.

Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.

If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.

Applicants must be able to work various shifts: (daytime, evenings, weekends and holiday shifts) as determined by the needs of the Mobility Department. This is a temporary assignment for at least 6 months with the possibility of extension.

The Mobility Reservation Clerk is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Mobility Call Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.

N/a

Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings, be aware of hazards in their work area, and should report hazards, unsafe acts, near misses, injuries, and accidents immediately.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. Employees may only perform work for which they have the appropriate safety training.

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

The incumbent in this position is covered by a collective bargaining unit.

Reasonable accommodation for persons with disabilities will be provided as requested.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal…