Community Concierge

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of Avalon Bay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows.

And we are looking for people who want to help us do it.

Part time

16

Maryland

Baltimore

21202

$43,500.00 - $60,500.00

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of Avalon Bay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows.

And we are looking for people who want to help us do it.

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.
Vivmark Residential is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort the future of apartment management starts here!
As a Concierge, you will be the face of Vivmark. The moment new prospects and current residents see you at the front desk, they ll feel welcome and know that they re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience.

You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make Vivmark feel like home.
This position is Friday and Saturday from 11 pm - 7 am. If you re looking for something else to better fit your schedule, check out  for details on other open Concierge positions! This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

• The ability to tackle new problems and see them through until the end. You understand the importance of following through, showing residents care and attention.
• Strong communication skills. Whether it be in-person or over the phone, you re able to provide information, direction, and instruction along with quality conversations! Your writing and speaking abilities are well developed and you re able to connect well with others.
• Time management. You re able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity.
• Patience. If things get difficult, you re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
• Organization. Whether it s phone messages, resident packages, or maintenance requests - you re able to keep everything in line and moving efficiently, escalating to proper next steps.

We know that our teams are the beating heart of our success and we re committed to showing our appreciation.

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates…