Loan Servicing Specialist - Temporary

Flex Staff is hiring a temporary Consumer Loan Servicing Specialist for our client, a leading federal credit union, located in Baltimore, Maryland. This role is 100% on-site in the office. They are seeking candidates with loan and/or lease experience, as well as customer service/ call center experience.

• This is a temporary assignment projected to last approximately 3 months.
• Location:
  
  100% onsite M-F in their Baltimore, Maryland office
• Hours:
  
  8am-5pm or 9a-6pm
• Ray range: $25/hour

• Manage high call volume.
• Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
• Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
• Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
• Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Minimum of 3 years customer service experience in consumer loan or lease environment.