Customer Support Executive

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Customer Support Executive

Location

Department

Experience

Why do we exist?

Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.

Who are we?

Daily Rounds is a healthcare startup focused on organizing "Knowledge of practice of Medicine" and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.

We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).

In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in Daily Rounds to foray into case-based problem-solving, community platform and medical test preparation business in India.

• Be the User Champion:
  Take ownership of user challenges - solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.
• Analyse and Innovate:
  Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data-backed insights.
• Collaborate and Communicate:
  Work closely with cross-functional teams to elevate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
• Stay Ahead of the Curve:
  Master the Marrow platform and its evolving features, offering users up-to-date and accurate support. Track, report, and proactively address recurring pain points with data-backed insights.

• A recent graduate who thrives on problem-solving and has a passion for user experience.
• Exceptional communication skills - both written and verbal. You don't just answer questions; you tell a story that makes sense.
• A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.
• Someone who's energised by the idea of helping others and making a difference, one query at a time.

Location Bengaluru

Department Care

Experience As per profile

Why do we exist?

Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.

Who are we?

Daily Rounds is a healthcare startup focused on organizing "Knowledge of practice of Medicine" and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.

We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).

In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in Daily Rounds to foray into case-based problem-solving, community platform and medical test preparation business in India.

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