Grant Funded Program Assistant II PLUS Clinic position control number PA- Job Baltimore area,Maryland USA,Dental / Dentistry

Position: Grant Funded Program Assistant II PLUS Clinic position control number PA2-26-540-02

U.M. FDSPAssociates, P.A. is a non-profit corporation based in the University of Maryland School of Dentistry. The purpose of UM FDSP is to engage in the practice of dentistry for patients of the School of Dentistry, to improve the quality of dental education at the school through the operation and maintenance of dental service.

The Program Assistant providesmulti-task clerical support for dental clinic operations specific to the PLUSClinic. The person in this position will schedule and confirm appointments andwork directly with patients, residents, pre-doctoral students, as well as thePLUS Clinic faculty providers and staff.

We offer acomprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

Time Off
:
Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day andthe Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
Health Coverage
:
Medical, dental, and vision insurance,along with short-term and long-term disability, and life insurance options.
Retirement
: 401(k) with a competitive employer matchof up to 6%.
Work Schedule
:
Normal operations hours are Monday through Friday.

We prioritizeflexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

The Program Assistant providesmulti-task clerical support for dental clinic operations specific to the PLUSClinic. The person in this position will schedule and confirm appointments andwork directly with patients, pre-doctoral students, aswell as the PLUS Clinic faculty providers and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.Responsible for telephone coverage of the front desk,taking and distributing messages, and answering all callers’ questions. Checking PLUS clinic email daily for information and to respond to communication.

2.Provides excellent customer service to patients arriving for appointments. Notifies faculty, students, and staff to inform them of patient arrival.

3.Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. Confirms appointments with patients for 2 days ahead so if patient cancelled can fillfrom the waitlist.

4.Verifies contact information and that insurance or medical assistance are still inforce. Gets insurance pre-authorization of coverage. Informs patient of today'scharges and any previous balance due before any service is rendered (if indicated).

5.Requests payment for any procedures in accordance with the UMSOD/PLUS Clinic’s policies and procedures guidelines. Responds to inquiries about patient's account. Requests Ryan White grant policy and eligibility documentation upon initial patient registration/entry into Axium and when documentation expire.

6.Prints patient appointment reminders; patient consent and treatment plan as indicated.

7.Collects and scans patient laboratory bloodwork and proof of income, , 2 forms that verify address, all necessary documents for eligibility. Scanned into patient chart. Calls Social Worker/patient advocate. ahead to get necessary documents.

8.Verifies daily that a treatment note and procedure code has been entered in the patient chart by the PLUS Clinic providers. Notifies provider if information ismissing. Enters missed appt code in chart.

9.Collects and assures compliance with Ryan White Standards of Care- eligibility documents.

10.Able to evaluate the patient’s situation and schedule the patient in the appropriate appointment slot.

11.Checks and verifies that that patients’ documents are current up to date, legible, fillsout the Plus Ruyan White eligibility form on each and every patient.

12.Does notschedule patients whose charts are locked or…