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Lead Service Designer - Human-Centered UX for State Services
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
Design & Architecture
UI/UX Design
Job Description & How to Apply Below
Navitas seeks a Service Designer to elevate how residents experience state services in Baltimore, MD. You will lead human-centered design efforts, guide multidisciplinary teams, and translate insights into actionable improvements across programs and digital experiences.
You will collaborate with state agencies to uncover user needs, develop artifacts like personas, journey maps, and service blueprints, and mentor design staff to drive measurable outcomes.
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