Howard Hub Specialist

Position Overview

Title:

Howard Hub Specialist

FLSA:
Non-Exempt

FT/PT:
Part Time

Hours per week: 25

Work Schedule:

M-F

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, .

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

The Howard Hub Specialist is an energetic, first-level customer service position within the Howard Hub focusing on the resolution of student needs. The Howard Hub provides centralized support services for all Howard Community College students and families in the departments of admissions, financial aid, testing, registration, payments, and student billing. This position is part of a team that works collaboratively with partner offices to resolve student issues in an efficient and effective manner.

• Create a warm and welcoming environment for students.
• Clearly communicates information and action items to the student to help resolve the student's requests.
• Subject matter expert in the level 1 service areas of admissions, financial aid, registration and records, testing, veterans' affairs, and student financial services.
• Executes calling campaigns to support enrollment services.
• Assist students with payment processes.
• Assist continuing education students with registration.
• Identify trends and bring ideas to improve student service.
• Provide excellent customer service.
• Communicate with faculty and staff across the institution as necessary to resolve conflicting information.
• Provides guidance and support through the admissions process assisting students, as needed, with the submission of required documentation and ensuring application completion.
• Employs technology to assist students with navigating various institutional processes.

Education:

High School or equivalent.

Experience:

1 year.

• Excellent interpersonal, written, and oral communication skills; confidence speaking with people from diverse backgrounds; ability to quickly establish rapport, engage with students and families, and provide follow-through.
• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel, PowerPoint).
• Demonstrated ability to foster a cooperative team-focused work environment.

* Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College (HCC) is an Equal Employment Opportunity & affirmative action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at .