Training Specialist​/Instructor- Local to MD, DC, VA

Hybrid- 2 days per week onsite

Client- MSDE

Location
- Baltimore, Maryland

Designs and delivers role-based training, onboarding, refresher content, super-user enablement, and job aids for operations and system users.

• Develop curricula, facilitator guides, quick-reference materials, and training schedules by role.
• Deliver instructor-led and virtual training to new hires, super-users, and existing staff.
• Translate policy, procedure, and workflow updates into practical user training.
• Assess training effectiveness, identify gaps, and update content based on QA findings and operating changes.
• Support technical assistance and troubleshooting guidance for end users.
• Coordinate training records, completion tracking, and refresher cadence.

Bachelor’s degree preferred. Five or more years of professional experience in training, instructional design, adult learning, quality support, or operational enablement. Experience developing training for business systems or regulated program processes required.

• 5+ years total relevant experience
• 2+ years in training delivery, instructional design, adult learning, or operational enablement
• Direct government, Child Care Scholarship, public assistance, or regulated program training experience strongly preferred

• Experience preparing and presenting new-user and refresher training for State systems or public program operations.
• Experience developing guidance and technical assistance materials for end users.
• Experience integrating QA findings into training improvements.
• Experience in education, child care, special education, public benefits, or government operations.

Former MSDE trainer, system trainer, or QA/training hybrid resource who has supported statewide data, service, or case systems and can translate operational requirements into usable job aids and training.