Program Manager, Technical Training

Description

Image Engineering is seeking a passionate and experienced Technical Training Program Manager to lead the development of our field technicians, project teams, and emerging technical leaders. This role is responsible for creating and delivering training programs that improve technical proficiency, operational consistency, safety, professionalism, and client service excellence across the organization.

The Program Manager serves as a strategic partner to the Director of Technical Strategy, ensuring that Image Engineering team members have the knowledge, skills, and resources needed to deliver exceptional experiences for our clients. Through hands-on instruction, coaching, curriculum development, and career development initiatives, this individual will help build the next generation of technical talent while raising the overall standard of execution across the company.

This position blends technical education, field experience, leadership development, and organizational effectiveness. The ideal candidate is an experienced technical educator, trainer, or production professional who is passionate about developing people and advancing a culture of continuous improvement.

• Design, implement, and maintain comprehensive technical training programs for technicians and production personnel.
• Deliver instructor-led, hands-on, virtual, and field-based training sessions.
• Create structured onboarding programs for new technical team members.
• Develop learning pathways and competency matrices for various technical disciplines.
• Design and maintain training materials, videos, guides, presentations, assessments, and certification programs.
• Train existing team members/ subject matter experts to teach training curriculum courses
• Evaluate training effectiveness and continuously improve curriculum based on operational needs and participant feedback.
• Facilitate recurring training events, workshops, and technical development sessions.

• Serve as a champion for team member growth, engagement, and professional development.
• Partner with managers to identify skill gaps and create individualized development plans.
• Coach technicians and emerging leaders to improve technical, operational, and customer-facing skills.
• Support career progression initiatives and internal promotion programs.
• Foster a culture of continuous learning, accountability, and technical excellence.

• Assist the Director of Technical Strategy in standardization of best practices across departments and technical disciplines.
• Support implementation of operating procedures, quality standards, and technical documentation.
• Collaborate with operations, production, and technical leadership teams to identify opportunities for performance improvement.
• Assist in developing training content related to safety, quality assurance, troubleshooting, and operational efficiency.

• Help ensure technicians consistently deliver exceptional client experiences.
• Translate lessons learned from projects into training opportunities and organizational knowledge.
• Promote professional standards that strengthen Image Engineering's reputation for excellence.
• Maintain relationships with manufacturers and industry partners to leverage training and certification resources.

• Conduct regular field observations and project-site audits to evaluate adherence to Image Engineering's technical, operational, safety, and client-service standards.
• Assess individual technician performance and provide real-time coaching, feedback, and development recommendations.
• Evaluate project execution against established best practices, standard operating procedures,…