Administrator ; Knowledge Management Specialist

Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 150,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.

We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. Knowledge Management is part of the Policy Team which operates under FAMLI’s Policy and Research Directorate within the Policy and Public Affairs (PPA) Domain. The team is charged with the management and administration of processes and tasks that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content.

The Knowledge Management Specialist will assist in the design, development and implementation of knowledge management strategies, structures, and best practices across FAMLI operations and programs. This includes supporting record retention policies and establishing document review schedules and storage requirements. This role will be pivotal in enhancing our operational efficiency and impact, as well as empowering our teams to access, collect, prioritize, and use knowledge effectively.

Grade 16

100 S Charles St

Baltimore, MD 21201

The Knowledge Management Specialist is responsible for assisting with the management and administration of processes and tasks that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content. This role will be pivotal in enhancing our operational efficiency and impact, both at the organizational and project level. The Specialist is responsible for assisting with the design, development and implementation of knowledge management strategies, structures and best practices across FAMLI operations and programs.

This includes record retention policies, document review schedules, and storage requirements.

• Identify, build and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.
  • Work within the existing document management systems and assist with the selection and development of new systems and tools, when gaps arise.
  • Organize data, establish file structures, and ensure information is captured and stored in locations accessible to authorized users.
  • Assist in the identification, development, and tracking of key organizational process and procedures documentation, including where they will be housed within the knowledge management system.
  • Ensure proper security protocols are used to protect classified, proprietary, and personally identifiable information.
• Work within the single source of truth (SSOT) for key organizational information to ensure data and program integrity, noting the organizational culture and learning implications.
  • Assist with the design, implementation and adaptation of comprehensive training programs across the organization to ensure staff are proficient in the latest knowledge management processes, tools, and best practices.
  • Collaborate with the Manager of Knowledge Management to integrate knowledge management practices into project lifecycle processes, fostering a culture of continuous learning and improvement across teams.
  • Assist with the collection and synthesis of data regarding the effectiveness of knowledge management initiatives through KPIs and feedback mechanisms, driving continuous refinement and enhancement.
• Dev…