Dist System Operator

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

This is an entry level position for the Distribution System Operator job family. Optimize the practices, policies, procedures and programs to operate the electric distribution system in a safe, reliable and efficient manner with the welfare of employees, customers, the public and shareholders in mind. Follow established operating practices and procedures as they relate to customer restoration. Perform system restoration during storms and emergency events.

Perform the work of receiving, recording, routing, dispatching customer calls, information, orders, and emergency calls. Serve as the tagging authority by leading and directing the application of the safety tagging procedures. Execute limited line clearance orders by confirming and directing the placement of tags. Lead, direct and supervise associates in restoring customers and safely clearing and restoring equipment. Recognize and reinforce strong performers.

Take appropriate administrative actions to address weak performers. Control and operate equipment on the primary electric distribution system. Respond to all electrical service interruptions involving distribution equipment. Respond to electrical service interruptions including power quality, safety concerns, all outage categories at the distribution level. Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet management's expectation for conducting effective business.

Position requires the ability to work extended hours, rotating shifts, weekends, and holidays and overtime on regularly scheduled days off to support operations for coverage during storms or other energy delivery emergencies.

• Dispatch and, if necessary, acquire additional qualified resources to address electric emergencies (20%)
• Dispatch electric planned and emergent work under the direction of the shift manager. Provide adequate ticket comments regarding outage characteristics in the OMS system. (35%)
• Acquire additional electric crews to support emergent repairs of the distribution electric system. Keep supervisors informed of abnormal system conditions, major customer outages and equipment related problems (30%)
• Keep supervisors informed of abnormal system conditions, major customer outages and equipment related problems. Maintain operating log, interruption reports and associated records to accurately record system status and sequence of events. (5%)
• Plan, schedule and load all work for all qualified workers into their mobile data terminals. (5%)
• Draft work requests and work orders for electrical distribution system equipment in need of repair. (5%)

• Functional control over various operating, construction, testing, customer and contractor groups in the performance of limited electrical switching, repair, testing and related work activities involving lines, transformers, and other equipment under the jurisdiction of the Distribution Shift Manager. The different groups include overhead operating, overhead and underground maintenance and distribution testing.
• The consequences of operating errors or improper system operation could cost the company millions of dollars in direct, indirect and intangible costs such as the loss of customer good will, damaged company equipment, damaged customer equipment and damage to the company's public image.
• Independent judgment is essential in making the real time decisions necessary to maintain the integrity, reliability and security of the Exelon Utilities distribution system.

• Two-year Associate's degree with a concentration in engineering or technology-related field. OR high school degree with 3-6 years'…