Field Service Engineer

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

This position is to be located in the Bethesda, Maryland area, servicing Maryland, Virginia, West Virginia, and the District of Columbia.

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
• Provide follow‑up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers' needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
• Display maturity and judgment in time management and expense control
• Maintain expense levels within the established guidelines for field service travel and sites visits
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
• Properly maintain and use company vehicle as outlined by current Corporate fleet policy. Interface efficiently with other departments and managers to resolve customer problems and issues
• Perform other duties as assigned
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

• A minimum of a High School diploma
• A minimum of 3 years’ experience troubleshooting instruments or components
• Must possess and maintain a valid state‑issued driver's license and meet BD's auto safety standards.
• Ability to travel a minimum of 50%

• Flow Cytometry experience is a plus
• Technical military training
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
• Prior Field Service Engineer experience
• Individuals with previous experience fixing medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Familiarity with recent Mac and PC operating systems
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

$25.20 - $40.30 USD Hourly