Field Service Coordinator

Job description

As a Field Service Coordinator at BW Paper systems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks. Additionally, you will play a crucial role in building and maintaining strong customer relationships, ensuring timely follow‑up on inquiries and requests. Your contributions will directly impact the efficiency and effectiveness of our field service operations.

• Coordinate customer site visits by liaising with customers and the internal support team to ensure timely resource allocation.
• Determine optimal resource selection for service trips based on technical problem description, team member capability, location, duration of trip, and other pertinent factors.
• Foster positive relationships with customers, prioritizing customer satisfaction and retention.
• Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.
• Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence.
• Review work orders and related documentation for accuracy and completeness, making adjustments as required.
• Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing continuous improvement opportunities.
• Proactively engage with customers to promote preventative maintenance services.
• Maintain a database of field service team members’ availability, location, time‑off, and skills.

• High School Diploma or equivalent experience using Microsoft Suite (required).
• Excellent communication and interpersonal skills, capable of independently solving problems and collaborating with diverse teams.
• Superior customer service skills with the ability to remain calm and professional in all situations.
• Exceptional organizational skills in a fast‑paced environment.

The approximate pay range for this position is $24-30 per hour. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.

Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401(k) plan with company match…all starting on day one!

At Barry‑Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence, and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.

Please let us know if you require reasonable accommodations during the interview process.

Company: BW Paper systems

Barry‑Wehmiller is an equal‑opportunity employer. M/F/D/V. This organization uses E-Verify.