Transit Event Customer Service

Transit Ambassador

Work with Benesch! Our partner is seeking people on an on‑call basis in the Baltimore area to serve as Transit Ambassadors and make a positive impact on the community and the Maryland Transit Administration (MTA).

This is a temporary position. The role works for a third‑party contractor and does not include benefits.

• Assist MTA customers with disabilities to ensure equitable access to transit facilities.
• Direct customers as they enter or exit stations, board vehicles, or use fare vending machines.
• Inspect transit station facilities and take action to preserve cleanliness and safety.
• Provide customer service support during bus bridges/shuttles while construction is being performed on tracks or stations, and during road construction causing bus detours.

Pay rate: $17.53 per hour.
Pay range $17–$18/hour (Maryland Pay Transparency Law).

• 18 years of age or older, with a high school diploma or GED equivalent.
• Own a working cell phone with Wi‑Fi/data capability.
• Ability to stand for a minimum of 4 hours and up to 8–12 hours as needed.
• Competence using apps and willingness to learn the Transit App.
• Good customer service skills and readiness to interact with the public as the face of the company.

At Benesch, we believe great work starts with great people and that means creating a workplace where everyone has the opportunity to succeed.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing  This option is only available to those in need of an accommodation due to a disability or other impairment. Reasonable requests will be responded to as soon as possible on a case‑by‑case basis.

If you are based in California, we encourage you to read this important information for California residents linked here.