Dispatcher; Part Time

Job Details

Location:

Sinai Hospital of Baltimore – 2401 West Belvedere Avenue, Baltimore, MD 21215. Online applications only.

Schedule:

Part-time – Tuesdays and Fridays from 2:50 pm to 11:20 pm.

Pay Rate: $18.00 per hour.

Requirement:
Prior customer service and call center experience required.

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

• Provides quality customer service to customers by giving one‑on‑one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Monitors procedures related to availability and completion of tasks and follows up on issues related to service and operations.
• Ensures requests have been addressed efficiently, timely and in accordance with current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign‑in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests to maximize staff productivity.
• Resolves problems related to patients, visitors, staff or employee complaints and recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Protection
• Pet Insurance
• Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program (voluntary)
• Full‑time associates also receive Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening.