Valet & Garage Attendant

Position: Valet & Garage Attendant - Full-Time
Under general supervision, this position provides valet and facility support services to patients and visitors of Greater Baltimore Medical Center (GBMC) to ensure exceptional service in an attentive, friendly, and efficient manner. Responsibilities include the intake, parking, and retrieval of vehicles in a safe and organized manner, as well as performing various garage and facility support functions such as customer service, cashiering, preparing bank deposits, handling cash, operating and maintaining revenue control equipment, completing reports, and opening and closing booths.

Education High School diploma or GED equivalent

Experience

One year working experience, one year of driving experience

Knowledge, Skills, and Abilities Professional character with all patients, visitors, and staff

Must be able to perform basic math and understanding of rates applicable to services

Ability to exercise initiative and sound judgment and to react with discretion under varying conditions

Ability to operate equipment such as cash registers, revenue control equipment

Knowledge of record-keeping procedures and practices

Knowledge of personnel policies and procedures

Written and communication skills, both in writing and verbally

Excellent customer service skills

Basic understanding of a computer

Licensures, Certifications Valid Driver’s license which must be maintained throughout employment CPR Certification within 90 days of employment that must be maintained throughout employment

Principal Duties and Responsibilities:

Acknowledge, greet, and welcome patients/visitors

Assists patients/visitors with valet needs

Comply with traffic regulations to operate vehicles in a safe and courteous manner

Clarifies parking rates and valet procedures to patients and visitors

Daily collection and categorization of process parking ticket transactions

Maintains safe and clean work environment by following standards and procedures

Report any accidents to manager on duty Daily collection and categorization of process parking ticket transactions

Support daily operations of the parking facility

Perform cashiering function as needed

Stock and maintain all revenue control equipment

Prepare daily sales reports

Assist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, and exit station equipment

Physical Requirements Prolonged periods standing, sitting, and walking

Occasionally lift or carry up to 25 pounds

Working Conditions Must be able to perform job duties in both indoor and outdoor environments, and under varying weather conditions such as heat, cold, rain, and snow.

Conditions of Employment As a condition of continued employment, employee must maintain current active status of all required licensures, competencies, and certifications

All Roles Must Demonstrate the GBMC Values:

GBMC Values Value Description Respect Treats  others with fairness, kindness, and respect for personal dignity

Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

Meets and/or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through

Accountability

Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time

Teamwork

Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the contribution of others

Ethical Behavior Demonstrates integrity and good judgment

Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Uses GBMC materials, equipment, and resources appropriately

Results

Embraces change and improvement in the work environment

Continuously seeks to improve the quality of products/services

Displays flexibility in dealing with new situations or obstacles

Pay Range $17.13 - $21.69

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment OpportunityGBMC Health Care and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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