Sportsbook Supervisor & Ticket Writer; Dual-Rate

Position: Sports book Supervisor & Ticket Writer (Dual-Rate)
Job Description:

* Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book

* Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control

* Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book

* Mentor employees to help them become better ticket writers

* Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors

* Handle escalated customer complaints/issues as needed

* Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

* Writes tickets and processes cash winning tickets

* Handles customer questions and disputes

* Counts cash at the beginning and end of each shift

* Ensure all customers, whether regular or infrequent, are made to feel welcome at all times

* Carry out engaging conversations and provide friendly service to customers

* Show patience with customers who do not wager regularly; take the time to explain how wagering works

* Committed to working in a compliant environment in the Sports book at all times and adhere to Gaming Control Board reporting requirements

* Calls for MTL support when writing bets requiring MTL paperwork

* Adhere to Uniform Policy and ensures good standard of personal presentation at all times

* Anticipate and act on the needs of the customer, seek and respond to feedback

* Ensure all issues effecting the customer experience in the sports book are reported promptly

* Undertake additional tasks contributing to the operations of the sports book, as requested

Minimum

Position Requirements :

* Prior work experience in a sports book is highly preferred

* Ability to motivate, lead, and mentor staff members

* Strong communication skills, both written and verbal

* Professional appearance and demeanor

* Self-starter attitude who shows initiative

* Committed to delivering a high level of customer service

* Genuinely interested in working with and helping customers

* Excellent communication skills

* Prefer working as part of a team

* Well-presented, polite, tactful and friendly

* Numerate, lively and quick-thinking

* Resolve complaints and difficult situations in a calm and patient manner

* Enjoy promoting products and services confidently

* Gather and act on customer feedback effectively

* Prioritize quick, effective speed of service

* High standards, initiative, pro-activity and professionalism

* Flexible to perform different tasks and follow procedures correctly

* Full of drive and enthusiasm for your own development

Essential Functions/Exposures:

* Must be able to stand for extended periods of time

* Must be able to lift, pull or push 25 lbs.

* Must be able write for extended periods of time

* Must be able to twist, bend or reach with no significant boundaries

* This position may be exposed to a smoke-filled environment