Assistant Outlet Manager

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Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

The pay for this position is salaried at $43,680.Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around, developmental position with an excellent compensation package.

This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Observes and reports team member incidents and recommends discipline when necessary.
• Supervises day to day operations of assigned outlets.
• Orders necessary stock for outlet.
• Performs line level duties and acts a “breaker” throughout shifts as necessary.
• Adheres to and administers established company Policies, Labor Laws, Liquor Laws and Sanitary Codes.
• Relays all guest compliments and complaints to appropriate department head.
• Promotes outstanding customer relations.
• Controls work flow and promotes productivity.
• Maintains a neat, clean and orderly outlet.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.
• Assists in the management of additional outlets when required.

• Food and beverage line level experience preferred
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.

High school diploma or equivalent required. TIPS certified, Serve Save certified.

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

OCEAN DOWNS CASINO

Ocean Downs has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.