Loan Operations Team Lead​/Supervisor

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$80,000.00/yr - $85,000.00/yr

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WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments:
Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

Supervises the Loan Operations Department, which includes the following:

• Loan Customer Service
• Loan File Management
• Responsible for Review of all Loan File Maintenance and New Loan Boarding
• Ensures accurate and timely servicing of the Bank’s Loan Portfolio.
• Ensures that Loan Service activities are completed in compliance with applicable government regulations and bank policy.
• Provides supervision and training to Department staff.
• Ensures quality customer relations and service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures that all new loans are accurately boarded into the Loan Servicing Data System.
• Supervises workflow and delegates assignments.
• Prepares/Reviews Escrow Analysis for all Direct Lending loans on Escrow.
• Maintains the HMDA LAR for Direct Lending loans.
• Reviews new loans for FHLB Pledgeability.
• Ensures the GL Application balances for Direct Lending loans.
• Daily/Monthly GL Reconciliation for Direct Lending loan GLs.
• Flood Insurance Monitoring, Force Place Communication and Monitoring
• Supervises servicing of all Direct Lending loans, modifications, real estate taxes, hazard and flood insurance, payoffs, lien releases for paid off loans, billing statements and notices.
• Provides supervision and direction to the following functions:

General Customer Service

File Management

Core Loan System Maintenance

Department Workflow and Assignments

• Coordinates activities with appropriate loan officers regarding litigation.
• Assists manager with maintaining and updating the Loan Operations Manual.
• Ensures compliance with flood insurance regulations.
• Performs other duties as assigned.

Supervisory Responsibilities:

• Provides leadership and training to departmental staff.
• Participates in hire/fire/salary actions/decisions for departmental staff.

EDUCATION & EXPERIENCE

Required Education/Experience:

• High school or general education degree
• Minimum five years related experience in loan servicing and operations.

Preferred Education/Experience:

• Associates or Bachelor’s Degree in finance, business administration, real estate, or related field.

CERTIFICATIONS

• Not applicable

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Strong knowledge of servicing commercial, construction, and real estate loans.
• Strong knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures, and bank products and services.

Preferred Knowledge & Skills:

• Superior knowledge of servicing commercial, construction, and real estate loans.
• Superior knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures; and bank products and services.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function Administrative
• Industries Banking

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Medical insurance

Vision insurance

401(k)

Paid paternity leave

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