FHA Mortgage Origination Representative

FHA Mortgage Origination Representative

Employment Type:

Full Time, Entry Level

Department:
Customer Service

• Provide excellent customer service, answering calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.
• Use knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

• Capability to navigate multiple computer systems and applications and utilize search tools to provide information to clients.
• Excellent time management skills and dependability.
• Strong verbal and written communication skills.
• High School diploma or GED.
• At least two years working with FHA loans (e.g., loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g., FHA, USDA, VA).
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

• Contact Center experience (omnichannel).
• Bilingual (Spanish/English), verbal and written.
• FHA knowledge/experience.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Salary: $37,000 - $42,000 a year

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Phone:

Email: