Senior Personal Banker

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $6+ billion in assets by 2026. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country.

At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as a “Best Place to Work” by the Baltimore Business Journal across multiple years, we’re intentional about creating an environment where people feel valued, supported, and excited about work each day. Our goal is simple: to make every team member feel that choosing CFG Bank was one of the best decisions of their career.

Join us and experience what sets CFG Bank apart.

POSITION SUMMARY:

As a Universal Banker at CFG Bank, you'll embody our commitment to exceptional customer service.

Your role encompasses greeting customers warmly, providing efficient assistance, and recommending suitable banking products and services to enhance customer relationships. You'll manage both Teller and Platform transactions, ensuring accuracy and security while maintaining strict confidentiality. Additionally, you'll play a vital role in branch operations, conducting audits, and upholding regulatory compliance standards to ensure a seamless banking experience for our customers. Our branches operate 9 AM to 4 PM, Monday through Thursday, and 9 AM to 5 PM on Fridays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures customers receive friendly, efficient service while adhering to bank regulations and minimizing risks.

• Responds professionally to customer inquiries, prioritizing confidentiality of accounts and transactions.

• Identifies and promotes bank products to enhance customer relationships, referring to new accounts personnel as needed.

• Contributes to meeting branch and bank goals through effective self-management.

• Acquires and maintains comprehensive knowledge of bank products and services.

• Cross-trained in Teller and Platform transactions, assisting customers in both areas.

• Handles customer information and bank-related issues confidentially and in compliance with regulations.

• Performs all-purpose teller duties at the teller station.

• Monitors cash and security in the teller area, managing currency and coin transactions.

• Conducts various branch settlement activities independently or with branch staff assistance.

• Performs monthly teller, vacation, and other audits, ensuring accuracy and compliance.

• Ensures proper recording and processing of night depository bags under dual control.

• Manages ATM cash replenishment, reconciliation, and audits according to policy.

• Ensures compliance with bank regulatory policies, including training coordination as directed.

• Maintains cleanliness and orderliness of branch, teller area, and workstation, reporting maintenance issues promptly.

QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent with basic math skills and demonstrated time-management and organizational abilities.

• Preferred minimum of two to three years of related branch-banking experience.

• Working knowledge of IRA account structures, rules, and requirements.

• Ability to be cross-trained in Teller and Platform skills; experience in both areas preferred.

• Effective written and verbal communication skills for interaction with the public and colleagues across departments.

• Strong interpersonal skills essential.

• Proficiency in MS Word and Excel, with computer literacy.

• Capable of lifting office supplies up to 40 lbs. and standing for extended periods during customer service.

• Flexibility to work varying hours, overtime, and occasionally cover staffing at other branches.

• Completion of all job-related training programs and attendance at staff meetings and other bank functions, including seminars and compliance meetings.

COMPENSATION DISCLOSURE:
In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job…