Loan Operations Manager

About LEDC: The Latino Economic Development Center (LEDC) is a private, non‑profit 501(c)(3) community development organization founded in 1991. LEDC is a local certified Community Development Financial Institution (CDFI) and HUD‑Certified Housing Counseling agency committed to deepening its impact, strengthening institutional resilience, and positioning the organization as a long‑term leader in economic development across the Washington Metropolitan Region. LEDC’s mission is to drive the economic advancement of Latinos and local communities by closing critical gaps in access to capital, knowledge, and opportunity.

Through an integrated approach that combines financing, technical assistance, and housing support, LEDC equips entrepreneurs and families to build stability, grow assets, and achieve long‑term prosperity. LEDC is headquartered in Washington, DC, and has offices in Arlington, VA;
Baltimore, MD; and White Oak, MD; in addition to managing the Financial Empowerment Center in Wheaton, MD.

Our Mission: LEDC catalyzes economic advancement of Latinos and local communities by bridging the gap to capital and resources to achieve financial prosperity.

The Loan Operations Manager reports to the Director of Lending and is responsible for overseeing the loan origination process from intake through closing, ensuring efficiency, consistency, and compliance across all lending activities. This role supervises Loan Officers across Washington, D.C., Maryland, and Virginia, providing day‑to‑day guidance, training, and performance management to strengthen loan production, improve application quality, and ensure accurate and timely pipeline management.

The Loan Operations Manager is accountable for maintaining a high‑performing loan pipeline, ensuring data integrity within our online databases, and supporting reporting to leadership, funders, and the board. The role works closely with the Loan Servicing & Underwriting Manager to ensure seamless coordination across origination, underwriting, and servicing functions. This position supports LEDC’s strategic goal of growing its lending portfolio to $20 million over the next three years by improving conversion rates, increasing loan production, and enhancing operational efficiency, while maintaining strong compliance with organizational policies and funder requirements.

LEDC is a U.S. Treasury‑certified Community Development Financial Institution (CDFI) and SBA Microloan Intermediary. LEDC provides loans ranging from $5,000–$250,000 to small businesses and $1,000–$5,000 to consumers seeking to build or repair credit.

• Manage the full loan origination pipeline on our database from intake through closing.
• Oversee intake, eligibility screening, and application completeness.
• Ensure timely progression of applications across all stages.
• Monitor pipeline performance, including volume, conversion rates, and time‑to‑close.
• Identify bottlenecks and implement process improvements.
• Ensure loan production aligns with organizational and funder goals.
• Team Leadership & Performance Management
  • Supervise and manage Loan Officers across all markets.
  • Establish clear production goals and monitor individual and team performance.
  • Provide ongoing coaching, training, and technical guidance on
  • Pipeline management
  • Loan structuring and documentation
• Client communication and relationship management
• Identify performance gaps and implement targeted training and development plans.
• Support hiring, onboarding, and continuous professional development of Loan Officers.
• Cross‑Functional Coordination & Closing
  • Coordinate with the Loan Servicing & Underwriting Manager to ensure smooth handoffs from origination to underwriting and servicing.
  • Ensure loan files are complete, accurate, and ready for underwriting review.
  • Support loan committee preparation by organizing and validating application files.
  • Facilitate efficient movement of approved loans through closing.
  • Support coordination on loan modifications and risk‑related cases, ensuring proper documentation and communication across teams.
• Compliance & Quality Control (Pre‑Closing)
  • Implement and enforce compliance…