Client Billing & Collections Specialist

About the Role

The Client Billing & Collections Specialist is responsible for managing the end-to-end collections process across a complex portfolio of accounts. This role ensures timely and accurate payment while maintaining strong client relationships. The position supports cash flow performance, financial accuracy, and client transparency by resolving discrepancies, facilitating payment discussions, and delivering consistent reporting and insights.

• Oversee full collections lifecycle and ensure timely payments
• Perform account reconciliation and issue resolution using SAP and Excel
• Manage client conversations and deliver cadenced reporting
• Partner with Billing, Risk, Legal, Operations for cross-functional collaboration
• Monitor performance metrics and escalate risks

• Associate degree or equivalent experience required
• 2+ years of collections / AR / billing experience
• Detail-oriented, analytical, strong communicator, client-focused
• Works independently under general supervision
• Manages multi-entity accounts and billing scenarios

• College/University degree preferred
• SAP or ERP experience preferred
• Complex billing environment experience preferred

Owings Mills, MD

Hired base salary range: $49,100 to $67,540 annually.

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to tale or call (800) 665‑9744.

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.