Consumer Lending Associate

Pay: USD $18.00 - USD $23.00 /hr. Eligible for a competitive monthly incentive based on individual and company performance.

Base salary will be determined based on job‑related factors including relevant skills, qualifications, experience and internal equity.

Since 1927, Mariner Finance has provided customers with creative, flexible and convenient lending options. Headquartered in Baltimore, we operate coast‑to‑coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that suit their specific needs, which is why we are recognized by our customers as one of the community's consumer finance companies of choice.

Benefits:
All full‑time employees receive a generous benefits package in addition to their monetary compensation. For details, visit

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications and analyze credit & financial information for current and potential customers.
• Proactively contact customers with past‑due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

• Minimum of one (1) year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office or similar programs with ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered by the branch.
• Must perform work‑related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

• Cash handling, selling and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish/English.

• Monday, Wednesday, Thursday: 9:00AM-5:00PM
• Tuesday: 9:00AM-7:00PM
• Friday: 9:00AM-5:30PM
• Saturday hours required seasonally and as business needs require.
• To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.

Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke‑free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.