Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Bel Air, Maryland.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow the customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

• Acquire and deepen branch customer base through proactive sales and service activities.
• Identify and improve customer financial wellbeing opportunities.
• Collaborate with partners to grow customer share of wallet.
• Position PNC solutions to drive new revenue and loyalty.
• Conduct proactive sales conversations via calls, teller interactions, lobby engagement.
• Deliver comprehensive PNC conversations to identify suitable solutions.
• Leverage ecosystem partnerships and Community Centers of Influence.
• Educate customers on managing transactions using technology and resources.
• Apply product knowledge to resolve customer problems and boost loyalty.
• Maintain risk management and policy adherence.
• Support daily branch operations efficiently and accurately.

Preferred

Skills:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Experience:

• Associates degree or equivalent.
• 3+ years of related experience or product knowledge.
• Military service may be considered as part of experience.

Education:

No degree required if equivalent education, certification, and experience are provided.

Certifications:

None required.

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

Comprehensive benefits for full‑time employees, including medical, prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, adoption and surrogacy support, educational assistance, a robust wellness program, and paid time off (maternity/parental leave, paid holidays, vacation days, and other leave).

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to required federal and state regulations.

If an accommodation is required to participate in the application process, contact  or call  (say "Workday") for assistance. All information will be kept confidential.