Senior Manager – Innovation & Operations

Position Summary

We are seeking an experienced, diligent, and detail oriented Senior Manager of Payments to help lead the ongoing evolution and expansion of Genuine Parts Company’s payments and embedded finance offerings. The ideal candidate’s strengths include vendor relationship management, project management, cross‑functional collaboration, finding creative ways to work through challenges to achieve organizational objectives and timelines, and overseeing the resolution of customer and compliance issues.

This individual will be a key leader in the ongoing transformation of our Payments organization, as we seek to build, launch and monetize numerous payments and embedded finance capabilities. This role will be the day‑to‑day owner of GPC’s relationship with key strategic vendors including our payment processors, the card brand networks, financing providers and other technology companies or financial services companies supporting our embedded finance capabilities.

This role will be a business owner for multiple payments solutions, and will coordinate efforts between GPC’s IT product/project managers and third‑party vendors to continuously improve existing payment processes and products, troubleshoot ad hoc system or customer issues as they arise, and proactively identify new capabilities that must be prioritized, developed and brought to market to enhance our suite of payments and embedded finance capabilities.

The ideal candidate has a strong background in payments, a deep understanding of how credit and debit card processing works, and familiarity with the multitude of financial institutions and Fin Tech companies that participate within the payments industry.

The role involves working with multiple internal and external stakeholders, including GPC’s Store Operations & Sales teams to identify the needs of our consumers (“B2C”), commercial customers (“B2B”), and customers of our commercial customers (“B2B2C”) to identify opportunities to improve our payments and/or financial services capabilities, and then work with IT, third‑party vendors, finance, communications, and marketing to bring these solutions to market and sell them to our independent operators where applicable.

It also requires close collaboration with Finance, IT, Operators, Communications, Marketing, Sales, and Legal to ensure compliance, optimize terms, and drive awareness and adoption.

• Serve as GPC’s internal expert on credit and debit card processing, owning relationships with processors and networks, and working to optimize our payment processing capabilities over time, including negotiating agreements and building routing capabilities to continuously reduce our cost of acceptance.
• Work with vendors and internal stakeholders (finance, IT, operations) to design, build and launch payments and embedded finance capabilities that can be delivered and monetized both within company‑owned and independently‑owned locations.
• Assist the Product and Technical Teams on new product testing and launches, working closely with Product Managers and Product Owners during implementations and certifications.
• Partner with vendors and Finance to build monitoring and analytic capabilities to proactively track program performance and identify both issues and opportunities with regards to our payments and embedded finance capabilities.
• Oversee efforts by GPC’s customer care and compliance teams, as well as third‑party vendors, to rapidly respond to and resolve any customer escalations related to our payments and embedded finance capabilities.
• Be a self‑starter capable of juggling multiple priorities and initiatives, coordinating the efforts of multiple internal and external stakeholders.
• Manage project plans associated with new initiatives within assigned scope of responsibilities (e.g., implementation of new tender types, implementation of new technologies related to payments, enrollment of independently‑owned locations with financial services partners).
• Coordinate and lead cross‑functional collaboration meetings for assigned initiatives.
• Act as liaison between key stakeholders (business units, finance, IT, vendors) to ensure payment…