Administrative Officer II Processing – Estimate Processing Team Member

Introduction

The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 430,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants. Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.

Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways. If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.

This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.

Grade 14

120 East Baltimore Street, Baltimore, Maryland 21202

This position is assigned to the Retirement Processing section and reports to the Estimate Team Supervisor. The Retirement Processing section handles requests for estimates of retirement benefits, applications for retirement applications, and salary audit cases in our Customer Relationship Management software (CRM). Each account is audited prior to processing the retirement estimate and the final retirement application.

The position requires critical thinking skills and the ability to use independent judgment in daily responsibilities of calculating and approving the lifetime benefit for a retiree or beneficiary. The incumbent should also obtain and maintain an understanding of retirement law and the Code of Maryland Regulations as it applies to each estimate and final retirement application.

The main purpose of this position is to review, evaluate and process the retirement estimates, retirement applications and salary audit cases from the members of any of the several systems. It is responsible for maintaining a solid knowledge level relating to retirement law, regulations, policies and procedures that impact the processing of the requests by the Team and for making recommendations to the Team lead on procedural and process improvements.

The incumbent works with the lead worker to periodically review and suggest modifications to standard operating procedures, checklists, worksheets, and job aides as necessary. The position facilitates the processing of retirement estimate requests and retirement applications by preparing or approving Retirement Allowance Worksheets and handling salary audit cases that require research and possible employer contact.

• Prepare and/or review, analyze and process retirement estimate and retirement application requests from members in accordance with established procedures.
• Conduct an audit of the member’s account to determine proper service credit and employee contributions, calculate projected service and contributions and interest to date of retirement, and determine eligibility for retirement. Enter these data elements into approved worksheets.
• Review salary audit cases from CRM in accordance with established procedures, including contacting employers to determine correct salaries and initiating adjustments in the AFC application.
• Review incoming retirement estimates requests and retirement applications for completeness and retirement eligibility; draft correspondence rejecting incomplete or deficient requests or applications; research member account information in MPAS; create files with data from MPAS; approve pending adjustments; update and maintain Access Retirement Estimate and Final databases; submit transactions in a timely manner to update retirement master file with non-release flag according to established procedures.
• Carry out special projects assigned by the Retirement Processing…